Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.

Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60+ markets globally with $3 billion in sales. Together with more than 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.

Coordinates IT Technical Support and the operations of the local IT Support Desk to maintain technical support for business personnel and equipment. Provides leadership and technical assistance to facility personnel pertaining to E-mail, cell/phone system, basic computer needs, trouble-shooting issues, contact for local service providers and acting as the main IT contact at assigned facility. Provides technical assistance to other groups within the Gildan IT organization on project development, testing, and implementation.

The role

• Perform primary analysis for incidents and request sent to the Global Service-Desk.
• Provide hardware and software support services and guidance to customers.
• Maintain site hardware and software inventories.
• Provide first and second-level support for incidents and requests.
• Primary analysis and data gathering of information for all incidents.
• Manage and supervise IT related issues at assigned facility.
• Attend DC management meetings to discuss projects and users’ IT related issues.
• Plan and manage additional readiness of IT equipment and services during high season (holiday season).
• Act as the main contact for our Global IT department at assigned facility.
• Work closely with facility management team as well as the IT Manager to assist in implementation of projects, procedures, policies, and goals.
• Evaluate device connectivity, Internet and MPLS circuits and traffic. Work closely with our operation center and telecom group to troubleshoot and fix any issues related to RF, wireless, Internet and MPLS connectivity.
• Be the facility IT contact for vendors and service providers. Coordinate services, repairs, upgrades, or moves of our data and voice circuits as needed.
• Schedule and supervise the service maintenance of IT UPS, generator, and safety equipment.
• Provide technical support on mobile devices such as Zebra printers and handheld scanners.
• Provide technical support on all IT supported software, label printer setup and operation and ADP clock support and configuration.
• Administer cell phone accounts for users at the assigned facility.
• Complete clear and concise documentation on all issues reported/resolved.
• Ensure tickets are created for all work tasks unless otherwise directed.
• Perform other duties as assigned to meet business needs.

The requirement

• High School Diploma + Minimum of 5 years of relevant experience OR University degree
• Strong customer service skills required.
• Strong communication skills, both written and verbal required.
• Strong documentation skills a must for ensuring work tasks are logged.
• Strong analytical and problem-solving skills required.
• Proven record of self-motivation and an ability to make decisions and act based on existing processes and procedures.
• Ability to work and perform well under pressure and exhibit flexibility to adapt to changing environment needed.
• Must be able to successfully work closely with colleagues in a team-based environment.
• Knowledge of Zebra products such as label printers and handheld scanners.
•  2-3 years’ experience within a help desk environment preferred.
•  Extensive knowledge of mobile device services and management tools.
• Minimum two years working experience with Windows 11 and Microsoft 365.
• Must be comfortable with all facets of PC, laptop hardware, setup, and maintenance, including installation and configuration of hard drives, NICs, printers, and other PC accessories.
•  Experience working with: SCCM. SEP, AD, Service Now, Client Access, MS Office, LAPS.
• Company sponsored A+ certification required within 6 months of employment.
• Basic understanding of Warehouse Management Systems.
• Availability for uncommon working schedule as needed with occasional overnight and local travel to other locations may be required.

• Join a publicly traded company dual-listed on NYSE and TSX with great potential
• Be part of a workplace where meaningful connections and teamwork are celebrated
• From local to international, be ready to work alongside a diverse group of colleagues
• Benefit from mentorship and continuous development opportunities
• Take advantage of our attractive benefits packages

We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.

We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.

#FindYourFit at Gildan and tailor the future of your own career.